Tag Archives: optimism

The humanity beneath your Uber driver’s star rating

“How’s business?”
“I’m not talking to customers today.”
Well, this is getting interesting.
I persisted. “What’s going on?”
“Some guy gave me 2 stars yesterday.  And I drove for 13 hours yesterday and made $37.”

When I booked my Uber on my way to the Houston airport, I noticed the driver–Anne–had 4.7 stars out of five.  Most drivers care very much about their star rating, with Uber penalizing drivers if their star rating drops too low.  4.7 stars is about the lowest I’ve ever seen an Uber driver.

When my colleague John and I got into our Uber and had the above exchange, I got an inkling of why she may have received two stars from a passenger.  Anne was having a bad day or, likely, several bad days.  I had known Anne all of 30 seconds and she had made quite an impression on me.  

I recalled a recent terrific podcast Tim Ferriss hosted with comedian Whitney Cummings.  In it, Whitney describes how she deals with the daily struggles of life and people and her needs and their needs.  She simply says to herself prior to interacting with anyone for the first time, “I love you.” This simple act humanizes the person and allows her to see that they are just as frail and broken as she is, though in different ways.

After the humanless computer program failed to deliver any decent fares yesterday and some guy penalized her for feeling frustrated, Anne was feeling unhuman.  The easy way out would have been to simply murmur something polite and then stare out the window for the next 20 minutes and hope she didn’t say anything else.  

But Anne opened up.  “I just graduated from nursing school and I can’t find a job so I’m doing Uber to pay the bills in the meantime.”  As she talked about her 22 years as a phlebotomist, her passing of the state nursing boards last week, and the other humanless computer program online that overlooked her resume since she hadn’t seeded it with relevant keywords, I looked at her less as a number of stars and more as a human.

As she talked, her voice and her eyes conveyed her passion for helping children and cancer patients.  She understood intuitively that being a nurse is only partly about technical skills, but more about connecting with her patients.  These kids were scared to have their blood drawn and she let them have control on when she did it because kids in hospitals often feel like they don’t have any.

After faceless computer programs kept dinging her, Anne felt that she didn’t have control either.  John recommended an organization that he had volunteered with, Jobs for Life, that connects job seekers with volunteer mentors to help with the transition to work.  

Not only will mentors and informational interviews help unlock the hidden job market where most jobs are found, but those people you meet along the way become your cheerleaders.  They give you hope when you feel like you can’t write one more cover letter or thank you note.  

As we were getting out of the car at the airport, Anne remarked to me and John, “You have been so helpful. And I wasn’t going to talk to you today!”

I’m glad a computer program can’t get in the way of that.  

Uber Receipt

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Why MBAs Suck at Networking

MBA students and alumni may have the most to gain from networking, but most of them suck at it. Why? My own business school and professional experience has shown me four reasons MBAs suck at networking.

They don’t do it: Many MBAs don’t think they need to network because they are going to a top business school and have access to on-campus recruiting.

Admittedly, it’s hard to find the incentive to network when all the top firms come to campus to wine and dine you. But that means it’s all the more important to do it. After all, how will you distinguish yourself from all the other top candidates in your program? At some point, the differences between grades and GMATs will only take you so far.

For MBAs who aren’t interested in on-campus recruiting, networking isn’t an option; it’s the only way to get a job. On-campus recruiting looks like an all-you-can-eat buffet compared to the scrounging that is off-campus recruiting.

Action item: Just do it. Any networking is better than no networking. Pick someone you want to (re)connect with and contact them (via phone, if you’re feeling bold). Pick someone else the next week.

They network with the wrong people: When MBAs network, they tend to network with only those they think can help them. It’s only natural. You want to work in a particular industry so you network with people who are already in that industry. Even if you don’t actively seek out those in the same industry, you’ll be drawn to those who think like you and have similar interests.

But as Brian Uzzi and Shannon Dunlap explain in a December 2005 Harvard Business Review article, the more diverse a network is, the more valuable it is:

Highly diverse network ties, therefore, can help you develop more complete, creative, and unbiased views of issues. And when you trade information or skills with people whose experiences differ from your own, you provide one another with unique, exceptionally valuable resources.

So, while spending three hours talking with your local barista at Starbucks may not be the best use of time, investing a little time each day building a relationship with him so he knows your name and what you do is not a bad idea. You never know when his uncle’s successful company may be hiring.

Action item: Keep an open mind when it comes to networking. You never know when or how an opportunity will present itself.

They’re not approachable: MBAs don’t smile enough. My theory is some of them think they are too good to do it or that it makes them too vulnerable.

I go the other way. Smiling can break the ice in almost any situation. Even if I’m feeling nervous, just forcing myself to smile is enough to relax me. And it’s hard to be in a sour mood if you have a smile on your face.

That’s part of Scott Ginsberg’s strategy. He’s worn a nametag for 4,026 days and counting. His theory: it makes him more approachable. He’s turned this approachability into a brand and a business.

All else being equal, I want to spend time with someone who is positive, not negative. I’m not alone. Recent research shows that optimists have an easier time landing a job.

Action item: Open yourself up to others. Start by just smiling at those you pass at the grocery store or on the street and it’ll be easier to do it in a professional environment.

They lack a system: While MBAs usually are great at putting structure around problems to help solve them, many do a poor job creating structure around their networking.

Your network is an asset. Just like any other asset, it has to be managed. You have to evaluate it, adjust it, maintain it, and, if necessary, purge it on a regular basis.

There is no right system, but you should have a good way of organizing the people in your network, a plan for how often to contact them, and how you can help them. I use a combination of Excel worksheets, contact databases, Google Calendar, and Google Alerts to manage my network.

Action item: Test out a couple different ways to keep yourself organized. One easy way to start is by creating a list of people that you want to regularly stay in contact with and keeping track of the last time you interacted with them. Set a goal for how often you should stay in touch and see if you can achieve that.

If you have an MBA, hire MBAs, or, heck, even network with MBAs, let me know what you think.

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Why I’m an optimist

I’m happy to see this recent research in the MIT Sloan Management Review that confirms one of my long-held beliefs about the power of optimism, especially in the job search.  Interestingly, I took part in this research when I was at Fuqua from 2005-2007.

This research complements a recent blog post by Anthony Tjan in the Harvard Business Review that gives some good tips on how to make luck work in your favor.

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